Finish the request
inside the conversation.
Order status, cancellations, delivery changes — your customers complete it right there, without leaving the chat.
Customer Support
Online
Are you answering the same question every day?
In commerce support, a handful of questions account for most of the volume.
The same question, every single day
"Where is my order?" "I want to cancel." "Can I change the address?" The content barely varies, yet an agent looks up the order and replies each time.
Daily
Same request, repeated
You added a chatbot, and it still lands on a human
A bot that only returns FAQ entries cannot answer "my order." The customer explains everything a second time, and the workload stays the same.
Twice
The customer re-types it
Nights, weekends and peak season outrun you
Customers shop outside business hours. During sales and events the volume spikes, but headcount cannot spike with it.
24/7
Requests never stop
Answering isn't where it ends.
Six design decisions that let your customers get all the way through.
Immediate answers, with sources
Answers come from your site guides and FAQ, with the source document shown alongside. Nothing is answered without grounding.
It answers about *their* order
Lookups run inside the customer's own logged-in session. Nobody has to copy an order number into the chat.
It rules on the request and offers the next step
The request is checked against your policy. When it isn't possible, the reason and the alternative arrive as options the customer can tap.
Nothing executes without confirmation
The AI decides and explains — that's all. A cancellation or change runs only after the customer reviews it and says yes.
No dead ends
When it can't answer, it hands off to your existing contact form with the question, email and order number already filled in.
The answerable range grows as you run it
Unanswered questions are collected automatically. Approve one in the console and it can be answered from that moment on.
Any platform, 5 minutes is all you need
No complex development needed. Just paste one line of script. We support all major e-commerce platforms.
Customer Support pricing
Three plans based on monthly AI conversations. No setup fee.
Starter
Start with automated FAQ and guide answers
- 5,000 AI conversations / month
- Answers from FAQ and site guides
- 200 knowledge entries
- 1 admin seat
- Source citations · handoff to your contact form
Growth
Order lookups and actions, inside the chat
- 25,000 AI conversations / month
- + Commerce integration (lookup, cancel, change)
- 2,000 knowledge entries
- 5 admin seats
- Self-completion reporting · unanswered-question analysis
Enterprise
Everything large operations need
- 50,000 AI conversations / month
- + Transfer to a live agent
- Unlimited knowledge entries
- 10 admin seats
- Custom branding · priority support
All prices exclude tax. Higher plans include everything in the plans below.
Looking for product recommendations?
Before the purchase, AI asks about preferences and recommends the right products — in your brand's voice, all the way to checkout.
Frequently asked questions
What teams usually ask before rolling out AI customer support.
Start Shoffering today
An AI sales agent that greets customers 24/7 and grows revenue with personalized recommendations.
5-min install | Dedicated manager | Custom onboarding